Clinic information
Cancellation policy
Cancellation, deposit and refund rules are confirmed during booking and in patient confirmation messages.
- Patients are shown consultation fees, deposit rules and cancellation windows before a booking is confirmed.
- Refund and rescheduling rules follow the wording shown during clinic confirmation and any approved payment step.
- If a payment succeeds but a consultation request fails, patients should contact the clinic so the payment and request status can be checked.